Customer Service Supervisor - Now Hiring
Company DescriptionAlpine Communications is a well established and growing business that brings our communities around Elkader face-to-face with the latest communications technologies (phone, internet, TV, security monitoring).
Job DescriptionAt Alpine Communications, we believe in customer centricity.
Our mission is to turn customers into raving fans by providing outstanding customer service and support.
This is achieved by providing customers precise answers to questions, quick and accurate responses and offering solutions to individual needs - while being truly passionate about their satisfaction (they're friends and neighbors after all).
A snapshot of your role:
Provide a quality customer experience by actively listening and effectively educating customers regarding product/service features and benefits and troubleshooting occasional issues.
Ensure new orders, installations, troubles, and payments are processed promptly and accurately.
Be a guiding presence for five CSRs in two locations.
Help the team better identify and address customer needs across various touchpoints resulting in greater customer satisfaction and increased profitability.
Facilitate sales and marketing strategies to broaden the customer base and increase penetration of existing customers.
Hone a culture of teamwork, performance, and service excellence.
QualificationsThis position calls for hands-on experience performing the responsibilities listed above in a highly competent manner.
Strong computer literacy and proficiency in Microsoft 365 esp.
w/ Word / Excel and a willingness to become our guru desired.
Additional InformationWe proudly offer a generous 401(k) match, PTO, and health, dental, vision, life, disability benefits at no or low cost.
Please upload or email your resume in confidence to our HR partner at B Squared Consulting.
Your resume should include your personal email address, location, and describe your experience with the responsibilities listed in this posting.
Videos To Watchhttps:
//www.
youtube.
com/watch?v=ba8uSwY712ASalary:
$31 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job DescriptionAt Alpine Communications, we believe in customer centricity.
Our mission is to turn customers into raving fans by providing outstanding customer service and support.
This is achieved by providing customers precise answers to questions, quick and accurate responses and offering solutions to individual needs - while being truly passionate about their satisfaction (they're friends and neighbors after all).
A snapshot of your role:
Provide a quality customer experience by actively listening and effectively educating customers regarding product/service features and benefits and troubleshooting occasional issues.
Ensure new orders, installations, troubles, and payments are processed promptly and accurately.
Be a guiding presence for five CSRs in two locations.
Help the team better identify and address customer needs across various touchpoints resulting in greater customer satisfaction and increased profitability.
Facilitate sales and marketing strategies to broaden the customer base and increase penetration of existing customers.
Hone a culture of teamwork, performance, and service excellence.
QualificationsThis position calls for hands-on experience performing the responsibilities listed above in a highly competent manner.
Strong computer literacy and proficiency in Microsoft 365 esp.
w/ Word / Excel and a willingness to become our guru desired.
Additional InformationWe proudly offer a generous 401(k) match, PTO, and health, dental, vision, life, disability benefits at no or low cost.
Please upload or email your resume in confidence to our HR partner at B Squared Consulting.
Your resume should include your personal email address, location, and describe your experience with the responsibilities listed in this posting.
Videos To Watchhttps:
//www.
youtube.
com/watch?v=ba8uSwY712ASalary:
$31 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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